My last editing project was very informative, but much to my dismay, I was unable to complete it all by the exact time I had quoted.
What to do? Well I could just send it late and hope he didn’t complain, but that’s not how I do business. I sent everything that was already finished on time, and explained why I would be late with the rest.
Then I did what would probably save me from losing a client. At the due time, I had 8 pages outstanding that were not yet complete.
When I sent those remaining pages, I added a note in the email with a special code for my client to save and quote the next time he had a paper, promising him 8 pages of editing completely free of charge.
And that, children, is how its done. Better to lose a few dollars than to loose a whole customer.
Peace, love, and pencil points.
this post was written by a mad Canadian writer. Awesome, eh?